Delivery & Returns
We are able to courier orders to any South African address, delivery is scheduled after order is paid in full. Local Deliveries (Cape Town) are delivered the next working day after order is completed, while orders outside of Cape Town (Nationwide) delivery takes about 3-5 working days after order is dispatched. All orders are securely wrapped and labelled. Orders are insured and The Courier Guy is our delivery company of choice.
Our Delivery Rates:
- Local Delivery (Cape Town Only) : Charged at a flat rate of R100
- National Delivery: From R150
- Free Delivery applies to all orders over R1999 to all major cities (Outlying Areas will be charged normal delivery rates that apply)
Collection at Store:
You may choose to collect at our showroom in Cape Town, South Africa during business hours. Our Address is 289 Voortrekker Road, Parow, 7500, Cape Town, South Africa (Opposite the Parow SAPS)
Return & Refund Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:* Custom Products (Awards, Medals, etc)
* Custom made badges & stickers
* Engraved glass products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after deliveryRefunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund or exchange will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 289 Voortrekker Road, Parow, 7500, Cape Town.
To return your product, you should mail or bring your product to: 289 Voortrekker Road, Parow.You will be responsible for paying for your own shipping costs for returning your item.(if applicable) Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Terms & Conditions
All prices displayed exclude VAT – VAT will be added upon Quote / Invoice
• A Once-Off Set-Up fee for your Logo / Branding @ R250 (if applicabe)
• We require a 60% deposit to start an order
• Waiting Period 3 – 5 Days, During the busy season (September to December) waiting period may be longer than usual. The waiting period may be longer due to a large amount of orders.(So try and order in advance)
• Please send all Proof of Payments to email@example.com with the invoice number included.
• Prices may subject to change
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